Account deletion

Requesting deletion

You can request deletion of your Meridian account at any time from your dashboard settings. Once confirmed, your account enters a 14-day grace period before any data is permanently removed.

Grace period

During the 14-day window your account is marked for deletion but remains fully recoverable. You will receive a confirmation email with the exact date and time the grace period expires. If you change your mind, simply log in and click Restore account from the deletion notice — your account, license keys, and all settings return immediately with no data loss.

Cancelling deletion

To cancel a pending deletion, sign in to your account before the 14-day grace period ends. The deletion banner on your dashboard includes a one-click restore button. No support ticket is required. After restoration your account resumes normal status and the deletion request is discarded.

Permanent erasure

If the grace period expires without restoration, a scheduled cron job runs within the following 30 days and permanently wipes all residual data associated with your account. This includes:

• Email address and hashed credentials
• License keys and activation records
• Payment history and billing metadata
• Session tokens and API keys
• Any cached or derived data in our infrastructure

After the hard-delete cron completes, recovery is impossible. No backups, logs, or off-site replicas retain your information.

Active subscriptions

If you hold an active subscription at the time of deletion, it is cancelled immediately upon request — you will not be charged again. The 14-day grace period still applies to your account data. Refunds for the current billing period are handled per our refund policy.