Bug Report Flow
A structured triage pipeline that turns vague user reports into actionable engineering tickets — without losing context or frustrating the reporter.
The Problem
Users report bugs in Discord, email, or support chat. Reports arrive as “it crashed” with no logs, no repro steps, and no system info. Engineers spend 40% of triage time just extracting basic details. The reporter feels ignored; the engineer feels frustrated.
The Flow
Capture
A single command or button that auto-collects: Nimbus version, OS build, loader integrity hash, last 50 lines of the log, and a screenshot if the user opts in. Bundle it into a signed blob the user cannot tamper with.
Enrich
Server-side: attach license tier, recent auth events, crash dump symbolication status, and whether the build is latest. Enrichment runs before a human ever sees the ticket.
Triage
Auto-label: crash vs. license vs. injection failure. Deduplicate against known issues by stack hash. Route to the correct Slack channel or Linear project. Escalate if the reporter is on a high-tier plan.
Close the Loop
Auto-reply with a ticket ID and ETA tier. When the fix ships, notify the reporter via the same channel they used. Public changelog entry links back to the original report.
Implementation Notes
- ▸The capture blob is HMAC-signed with a per-build key so the server can reject forged reports.
- ▸Deduplication uses a hash of (exception code + top 3 stack frames + module name). Collisions are reviewed manually.
- ▸The Discord bot listens for report threads and injects the capture command as the first reply if none is present.
- ▸Store reports in Upstash KV with a 90-day TTL. Long-term aggregation feeds the public stability dashboard.