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Recipe: NL ticket → team routing

Route customer tickets to the right team using natural language classification — no regex, no brittle keyword matching.

Goal

A customer submits a free-text ticket. Meridian reads it, classifies the intent, and routes it to billing, technical support, or sales — automatically.

Ingredients

  • Meridian NL classifier endpoint
  • Three team queues (billing, support, sales)
  • Webhook receiver (Zapier, Make, or custom)

Steps

  1. Capture the ticket. When a customer submits a form or sends an email, forward the raw text to your webhook.
  2. Call Meridian classify. POST the ticket body to /api/v1/classify with your API key.
  3. Read the label. Meridian returns a top intent label: billing, technical_support, or sales.
  4. Route to queue. Map the label to the correct team queue in your helpdesk (Zendesk, Intercom, Linear, etc.).
  5. Confirm. Optionally reply to the customer with an estimated response time based on the team assigned.

Result

Tickets land in the right queue within milliseconds of submission. No manual triage. No missed SLAs. Support, billing, and sales teams each see only what belongs to them.

Need the full API reference? Read the classify endpoint docs →