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Recipe: FAQ builder from support tickets

Turn your last 100 closed support tickets into a searchable, categorized FAQ page that deflects repeat questions before they hit your inbox.

SupportAutomationContent

Ingredients

  • Export of closed tickets (CSV or JSON) from your helpdesk
  • Meridian workspace with a “FAQ” collection
  • Topic-clustering prompt (provided below)

Steps

  1. 1
    Export tickets. Pull the last 100 resolved tickets. Strip PII — keep only subject, body, and resolution notes.
  2. 2
    Cluster topics. Paste the export into Meridian with the clustering prompt. It groups tickets into 8–15 topic buckets.
  3. 3
    Draft Q&A pairs. For each cluster, ask Meridian to write a question title and a concise answer drawn from the resolution notes.
  4. 4
    Review and publish. Spot- check for accuracy, then push the collection live as your public FAQ.

Clustering prompt

You are analyzing support tickets. Group them into 8–15 distinct
topic categories based on the core issue. For each category,
output a short label and the ticket IDs that belong to it.
Ignore one-off edge cases.

Pro tip: Schedule this recipe monthly. A fresh FAQ built from real tickets keeps your deflection rate climbing.

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