Recipe: Help-center KB article writer

Generate crisp, structured knowledge-base articles from a raw topic or internal notes. Meridian handles tone, formatting, and SEO metadata so your help center stays consistent.

Inputs

  • Topic — the article title or subject line
  • Raw notes — bullet points, Slack threads, or rough paragraphs
  • Audience — end-user, admin, or developer
  • Tone — professional, friendly, or technical

Output

  • SEO-optimized title and meta description
  • Structured body with H2/H3 headings
  • Step-by-step instructions where applicable
  • FAQ section derived from common support tickets
  • Related-articles crosslinks

Prompt template

You are a help-center editor for a SaaS product.
Write a knowledge-base article from the notes below.

Topic: {{topic}}
Audience: {{audience}}
Tone: {{tone}}

Structure:
1. Title + meta description
2. Overview (2-3 sentences)
3. Prerequisites (if any)
4. Step-by-step guide
5. FAQ (3 common questions)
6. Related articles (3 suggestions)

Notes:
{{raw_notes}}

Example output

How to reset your two-factor authentication

Meta: Step-by-step guide for end-users who lost access to their 2FA device.

Overview: Lost access to your authenticator app? Follow this guide to regain access securely.

Steps:

  1. Visit the login page and click “Lost access?”
  2. Enter your recovery email address
  3. Check your inbox for the one-time reset link
  4. Set up a new authenticator and save backup codes

FAQ: What if I lost my recovery email too? Contact support with proof of account ownership.

This recipe ships with the Meridian Starter Pack. Adjust the prompt template to match your brand voice and help-center platform (Intercom, Zendesk, Help Scout).