Recipe: Customer complaint triager

Overview

This recipe ingests raw complaint text from your support channels, extracts the core grievance, assigns a severity tier, and suggests a routing destination — all in a single pass. No fine-tuning required.

Ingredients

• Meridian API key with inference scope
• Complaint intake webhook or CSV pipeline
• Routing target map (Slack channel, Jira project, email alias)

Prompt

You are a complaint triage agent.
Given a customer complaint, output JSON:
{
  "summary": "<one-line grievance>",
  "severity": "low|medium|high|critical",
  "category": "billing|product|ux|other",
  "route_to": "<team or channel>"
}

Complaint: {{complaint_text}}

Output

Meridian returns structured JSON. Pipe the result into your routing middleware. For critical severity, trigger an on-call escalation automatically.

Notes

Latency is typically under 800 ms. For high-throughput pipelines, batch up to 32 complaints per request using the /batch endpoint.