Recipe

Recipe: Slack support bot

Route Slack slash-command webhooks through Meridian to auto-respond with AI-generated answers, ticket creation, or escalation logic — no Lambda required.

How it works

Slack
/support my wifi is down
→
Meridian
POST /api/slack/webhook
→
Slack
ephemeral reply in-channel

Setup

  1. 1

    Create a Slack app

    Go to api.slack.com/apps, create a new app, and enable Slash Commands. Set the command to /support.

  2. 2

    Point webhook at Meridian

    Set the Request URL to https://your-domain.com/api/slack/webhook. Meridian verifies the Slack signing secret automatically.

  3. 3

    Configure environment

    Add SLACK_SIGNING_SECRET and SLACK_BOT_TOKEN to your Vercel environment variables. The bot token enables chat.postEphemeral replies.

  4. 4

    Deploy

    Push to Vercel. Slash commands respond within the 3-second Slack timeout. Meridian returns an ephemeral message visible only to the user who invoked the command.

Test your webhook

Paste your Slack webhook URL below to send a test payload through Meridian.

Inbound payload

Slack POSTs this application/x-www-form-urlencoded body:

token=gIkuvaNzQIHg97ATvDxqgjtO
team_id=T0001
team_domain=example
channel_id=C2147483705
channel_name=general
user_id=U2147483697
user_name=steve
command=/support
text=my wifi is down
response_url=https://hooks.slack.com/commands/...

Ready to ship?

This recipe is production-grade. Drop it into any Meridian project.

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